Delivery, warranty and returns

Delivery cost

Delivery anywhere in India is included in the price shown. There is no separate delivery charge. GST is included too, so the price on the product page is the price you pay.

We deliver within India only. For an export order, or delivery to a vessel or a site abroad, write to us and we will quote the freight separately.

Delivery time

Delivery is typically within 2 weeks, anywhere in India. Almost everything here is imported for your order, which is why we quote weeks and not days, and why your quotation carries the exact date.

If that date changes, we will tell you before you have to ask.

How an order is placed

Add what you need to your cart and send it. We reply within one business day with a quotation, the delivery date and payment details, and the order is confirmed when you accept. There is no card payment on this site yet, so sending a cart costs nothing.

You can cancel at no cost until we have placed the order with the manufacturer. After that, tell us as soon as you can: how much can still be stopped depends on where the parts are.

Warranty

We buy every part directly from its manufacturer, so the manufacturer's own warranty applies to everything we sell. How long it lasts and what it covers are set by each manufacturer, and differ between Blu-Sub Mechatronics, Holybro, T-Motor and Blue Robotics. Ask and we will send the terms with your quotation.

You make a warranty claim through us, and we raise it with the manufacturer on the account the part was bought on.

Returns

A return may be requested within 30 days of delivery. The item must be unused, unmodified and in its original condition and packaging, with all accessories, manuals, labels and protective materials.

We can’t accept a part that shows use, wear, damage, modification or signs of installation. Contact us before sending anything back, so we can find the order and give you the return address.

You arrange and pay for return shipping, and the parcel is your responsibility until it reaches us, including loss, theft, delay, seizure or damage on the way. Please use a tracked, insured service.

We inspect the returned item within 7 days of receiving it. If it meets every condition above, we approve a refund of 90% of the product price; the remaining 10% is deducted. Once the inspection is done, we confirm how and when the refund will be paid.

If a part arrives damaged, is the wrong part, or doesn’t work out of the box, tell us straight away and send photos of the part and the packaging. We handle that as a delivery or warranty fault, so the return terms above do not apply.

Questions

Call +91 97028 20020 or email sales@vebixautomation.com. Phone lines are open 10 am to 7 pm, Monday to Sunday. Closed on Thursdays. Our address is on the contact page.